Managed IT Services (Eagle Eye Support)

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There is no big mystery to Managed IT Services. It is simply an agreement between the IT house/consultant and the customer to maintain, optimize and forecast usability and suitability of their IT resources and or other processes to a determined level of usability. It’s been around for years, it use to be called taking care of your customers! There is no perfect method or process Managed IT Service. The definition of Managed IT Services must really come from client.

 

We’ll Worry About Technology – You Can Focus on Your Business

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If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. When they do, the way that you respond can be the difference between a minor hiccup and a full- blown business interruption. Are you leaving IT to chance?

 

Our Fully-Managed IT Services suite (Eagle Eye Support) is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.

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We’re here to help you take the hassle out of IT management, so you can focus on your business.

 

Our offerings include:

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Network Monitoring & Care

We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realized there’s an issue.

 

Help Desk

Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

 

Business Continuity
Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again.

Custom Project Work

We also offer a variety of custom projects designed to help optimize your IT infrastructure – including software installations, migrations, setups and configurations, and more. There are are more than 85 projects to choose from – and best of all, our technicians can perform the work overnight or over the weekend; so there’s no interruption or downtime at your office.

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Standard within our Managed IT Services Package:

 

• 100% Free On-Site Network Assessment 

• Network Monitoring, router & firewall updates

• Server and workstation monitoring

• Server & workstation patching and service pack application-

       Protection from viruses, spam & spyware

• Monitored/verified backup, on or off site

• Help Desk Support

• Procurement of new hardware/software

• Account Management

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Contact us today or schedule a hassle free no charge consultation with one of our Managed IT Services directors.

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